Whether you’re starting research for
branding or brand management, getting ready for a re-launch, or increasing
brand awareness, there are some key marketing concepts that come into play at
all phases.
Brand
management starts with a comprehensive knowledge of your “brand”. Right. So,
what is a brand then?
A brand
represents who your company is and what it stands for. This includes
your name, logo, messaging, merchandise, design, and any other
feature that identifies your company and its products and service
and makes it distinct from others. With your brand you are developing a
promise, conveying the message of this promise and then maintaining it.
Brand
management is the science of crafting and sustaining a brand. This means
defining the brand, positioning the brand, and delivering the brand value
constantly. Branding creates customer commitment to your business. A robust
brand differentiates its products from the competitors and gives your
business a leg up on the others, allowing you to increase sales and grow your
business.
Brand
management includes handling both the noticeable and intangible characteristics
of a brand. When it comes to product brands, this includes the product itself,
packaging, pricing, availability, etc. With service brands, tangibles include
customers’ experience. The intangibles include emotional connections and
expectations with products and services. Branding also involves assembling a
blend of the right marketing campaigns to create and reinforce your identity.
If done right, you can even create a brand that is able to break through the
noise and create brand loyalty.
Your brand should:
·
Make your product or service distinctive from the competition
· Identify what customers can only get from your brand (Don’t
camouflage your strengths!)
·
Trigger instant recognition with customers and prospects
·
Position yourself as an expert
· Be present when and where it matters (Queue your integrated
marketing campaigns)
·
Remind people of the reputation for which you are known. Show up
locally to reinforce this
·
Place your company top-of-mind with your audience
·
See better return on investment, more brand awareness
·
Capitalize on mind share to help drive sales
Why Brand Management Matters
Customers will
recognize your company, your product, your service and your status through your
brand. You can build an incredible brand through messages, images and ads but
whether you realize it or not, your company is creating this reputation with
everything that you and your local affiliates do. So you need to make
sure you are consistently living up to your brand promise each and every day.
The
most important part of brand management is ongoing maintenance and
control. Proper brand management involves making sure that each
promotional piece, touch point and every usage of your name, logo and message
supports your organization and goals by reinforcing your brand in the way you
intended. This allows you continue to strengthen the association your brand
imprints on your customers. Even the best brands can fall apart if not managed
properly.
by Revenew
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