Quality Management System Plus It's Goals & Objectives

Companies large and small implement quality management systems to improve performance and increase customer satisfaction with the company's products and services. To be effective, implementations of such a system must have specific objectives related to the company's overall strategic goals. When a small business defines such goals clearly, it can identify the tasks and characteristics that allow it to achieve its targets. Through the quality management system, it can specify tests and measurements that identify problems and help improve output quality to better meet the needs of its customers.

Goal Characteristics

The goals and objectives a company defines under a quality management system have to be clear, achievable and measurable. A clear goal is one that addresses a specific objective from the company's strategic plan. It includes details of what employees have to do to achieve it. To let employees determine when the company has reached its goal, the goal has measurable characteristics that indicate how much progress is required and when the company has fulfilled its objectives.

Quality

One of the key goals of any quality management system is to improve quality. Quality in such a system has three components. High quality means high accuracy, compliance with applicable standards, and high customer satisfaction. The objective of the system is to measure each component and achieve improvements. Product testing can measure accuracy and compliance with standards while functional testing can show whether the products meet customer expectations. Test scores yield information about problems and indicate areas where there is room for improvement.

Culture

An important component of quality management systems is influencing the culture of the organization. A quality-oriented company culture values the characteristics of quality that the system measures and strives for continuous improvement. Such a culture orients itself toward the customers and fulfilling their needs. When there are problems with quality, employees are ready to take responsibility for possible mistakes and focus on avoiding them in the future. This orientation is a key factor in improving the test results that measure quality.

Training

Quality management systems detail the skills, training and qualifications that are prerequisites for carrying out specific tasks. When problems arise despite the skill of employees, additional training may be required. When employees don't achieve the quality goals the company sets for them, the test results often indicate the sources of problems and the kind of training that will improve performance. If a company can measure the quality of its products and cultivate a quality-centered culture, employees are motivated to take the appropriate training so they can achieve the company's quality goals and objectives.

by Bert Markgraf

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